Refund policy
We want you to love your Crater piece. If you don't, you can return it within 30 days of delivery.
What can be returned
- Items must be unworn and in their original condition, in the original packaging, with the GRA report that came with the stone.
- For hygiene reasons, earrings must be unworn and returned with their backs.
- Items damaged after delivery can't be returned.
How to start a return
Contact us through our Contact page with your order number and the item you're returning. We'll reply with our US return address in Florida and the next steps. Please wait for our reply before sending anything back.
Return shipping
- Changed your mind? You pay the return shipping. Use a trackable service, because we can't refund a package that doesn't reach us.
- Wrong, damaged or defective item? We cover it. See below.
Refunds
Once your return arrives, we inspect it and email you. Approved refunds go back to your original payment method within 5 business days; your bank may take a few more days to show it. Original shipping charges aren't refunded on change-of-mind returns.
Damaged, defective or wrong items
If your piece arrives damaged or defective, or isn't what you ordered, contact us within 14 days of delivery with your order number and a photo. We'll send a replacement or give you a full refund, including shipping, and we'll cover the return shipping.
Exchanges
Need a different size, length or metal? Return the original under this policy and place a new order for the one you want.
Launch sale items
Items bought during our launch sale can be returned under this same policy.
Questions
Reach us anytime through our Contact page.